Refund policy
RETURN & REFUND POLICY
At The Sud Bud, we ship our products directly from our central global manufacturing hubs. Because of this, we utilize a streamlined, hassle-free resolution policy to keep our retail prices low.
- Damaged or Defective Items: If your product arrives damaged, broken, or fails to turn on, we will issue a full refund or send a free replacement immediately. However, because we work directly with our manufacturing partners to resolve defects promptly, shipping damage must be reported within 48 hours of your package being marked as delivered so we can investigate. This reporting request does not limit your statutory rights under the Australian Consumer Law or applicable US consumer protection laws. To receive your refund or replacement, simply message us at thesudbudshop@gmail.com with your order number and a clear photo or short video showing the issue. Once verified, we will process a full refund back to your original payment method or ship a replacement. You do not need to ship the item back to us. You can discard it safely or keep it for parts.
-
Cancellation and Buyer's Remorse: Because our order fulfillment system is fully automated and items ship internationally, all sales are final. We do not accept physical returns or issue refunds if you change your mind, order the wrong item, or no longer want the product.
- Processing Times: Approved refunds are processed immediately by our team and typically take 3 to 7 business days to appear back on your credit card or payment method, depending on your bank.