Shipping policy

SHIPPING & DELIVERY POLICY 

Welcome to The Sud Bud! We are dedicated to bringing high-quality cleaning solutions straight to your doorstep. Below you will find the complete details of how we handle processing and shipping for our electric scrubbers to our active marketplaces in Australia and the United States.

  1. Processing Times: Because our order fulfilment system is fully automated to ensure maximum accuracy, all orders are processed and sent to our global manufacturing hubs within 1 to 3 business days (excluding weekends and public holidays) after your payment is cleared. You will receive a tracking confirmation email the moment your package leaves the facility. 
  2. Shipping Destinations & Delivery Windows: To keep our retail prices competitive, we ship directly from our specialised international manufacturing partners using dedicated, battery-safe express freight routes. Our estimated delivery windows after dispatch are as follows: Australia: 7 to 14 business days United States: 7 to 14 business days *Please Note: "Business days" do not include weekends or public holidays. While the vast majority of our deliveries arrive well within this window, minor delays can occasionally occur due to international customs processing or seasonal carrier volume.
  3. Shipping Rates: We believe in straightforward pricing with zero hidden fees at checkout: Standard Tracked Shipping: [FREE] on all orders.
  4. Order Tracking: Every order from The Sud Bud includes a global tracking number. Once your order has been dispatched, you will receive an automated shipping confirmation email containing your unique tracking link. You can track your package's journey from our hub right to your doorstep at any time. Please allow 24–48 hours for the tracking status to update dynamically on the carrier's system.
  5. Customs, Duties, and Taxes: For our customers in the United States and Australia, orders under local statutory import thresholds (e.g., $1,000 AUD for Australia and $800 USD for the US) are typically free from additional customs duties or import taxes upon arrival. The Sud Bud is not responsible for any unexpected local customs fees or carrier handling fees applied within your destination country.
  6. Lost or Delayed Packages: If your tracking status shows no updates for more than 5 consecutive business days, or if your package has exceeded our maximum 14-business-day delivery window, please reach out to our solo support team immediately at thesudbudshop@gmail.com. We will investigate the shipment route with our couriers and guarantee a quick resolution.